Refund policy

Pollywog Cabin

We want you to love what you order from Pollywog Cabin! If something’s not quite right, here’s how we handle returns, exchanges, and refunds:

👒 Hats & Apparel

• Returns & Exchanges Accepted: You may return or exchange hats within 30 days of purchase.

• Condition: Items must be unused, unworn, and in original packaging.

• Process: Contact us with your order number and reason for return. We’ll guide you through the next steps.

🍪 Food Products

• Returns Accepted Only If Unopened: Due to health and safety regulations, food items must be unopened and in original condition to qualify for a return or exchange.

• Damaged Items: If your food product arrives damaged, we’ll replace it free of charge.

  • Just send us a photo and proof of damage within 7 days of delivery.

📦 General Guidelines

• Return Shipping: Customers are responsible for return shipping costs unless the item was damaged or incorrect.

• Refunds: Once we receive and inspect your return, we’ll issue a refund to your original payment method within 5–7 business days.

📸 How to Report a Damaged Item

Please email us at pollwogcabin@gmail.com with:

• A clear photo of the damaged item

• Your order number

• A brief description of the issue

We’ll take care of the rest!

Rest assured. You can always contact us for any return question at pollywogcabin@gmail.com.